1. Shipping Charges
We offer FREE standard shipping on all orders over £29.00 within the United Kingdom.
- Orders below £29.00 are charged a standard shipping fee of £6.00 at checkout.
- Shipping charges are clearly displayed before completing your purchase.
2. Order Processing Time
- All orders are processed within 1–2 business days (Monday–Friday).
- Orders placed on weekends or public holidays will be processed the next working day.
- During peak periods, processing times may be slightly extended.
3. Delivery Timeframes
Estimated delivery times after dispatch:
- Standard Delivery (UK): 2–5 business days
- Express Delivery (if available): 1–2 business days
Please note that delivery times are estimates and may vary due to courier delays or unforeseen circumstances.
4. Shipping Locations
- We currently ship within the United Kingdom.
- For international shipping inquiries, please contact our support team.
5. Order Tracking
- Once your order is shipped, you will receive a tracking number via email.
- You can track your order using the courier’s tracking link.
6. Delays & Issues
While we aim to deliver within the estimated timeframe, delays can occasionally occur due to factors beyond our control.
If your order is delayed:
- Please allow additional time during busy seasons.
- Contact us if your order has not arrived within 7 working days of dispatch.
7. Incorrect Address
- Customers are responsible for providing accurate shipping details.
- We are not liable for orders shipped to incorrect addresses provided at checkout.
- If you notice an error, contact us immediately before dispatch.
8. No Returns Policy
Due to the nature of our products, we do not accept returns or exchanges once an order has been placed and dispatched.
We kindly ask customers to review their order carefully before completing the purchase.
